Express warranties are written or spoken promises from the seller or manufacturer. These include repair guarantees, satisfaction promises, and “lifetime warranties.” Once made as part of the sale, they are legally binding.

Implied warranties apply automatically, even if nothing is written. They ensure a product or service is reasonably fit for its normal purpose and meets ordinary expectations.

Utah’s version of the Uniform Commercial Code (UCC) governs warranties on goods—see Utah Code §§ 70A-2-314 through 70A-2-316 for the implied warranty of merchantability and fitness for a particular purpose.

Goods (electronics, furniture, vehicles) fall under the UCC. Services (home repairs, mechanics, cleaning) are judged by performance standards and fairness.

When you hire someone for a service in Utah, the law expects reasonable care and skill. If the result is defective or incomplete, you can request a fix or a refund. Some written service contracts limit liability, but they cannot waive your right to fair, competent work.

Merchantability (§ 70A-2-314): Every sale by a merchant carries an implied warranty that goods are fit for their ordinary purpose.

Fitness for a Particular Purpose (§ 70A-2-315): Applies when you rely on the seller’s expertise to choose a product for a specific need. Example: a retailer recommends paint “suitable for exterior use,” but it peels in the Utah sun—you likely have a valid claim.

Written warranties in Utah should clearly state:

• What the warranty covers (parts, labor, or both)
• How long coverage lasts
• What consumers must do to get repairs or service
• Any exclusions or limitations

The federal Magnuson-Moss Warranty Act also applies in Utah. It prevents deceptive warranty terms, requires transparency, and helps consumers enforce written warranties in court.

• Repair or replacement: Often the first step and may be required before a refund is available.
• Refund: Available when repair or replacement is not practical or has failed multiple times.
• Cancel the contract: For major defects or repeated failures.

Before escalating, contact the seller or service provider in writing, include copies of receipts and warranty documents, and allow a reasonable chance to fix the issue.

• Review the written or implied warranty terms.
• Gather documentation (receipts, service records, emails).
• Contact the seller or manufacturer for a resolution.
• File a complaint with the Utah Division of Consumer Protection if the business does not respond.
• For serious losses, consult a Utah consumer protection attorney about refunds or damages.